Harper Business Books: Setting the Agenda on Work, Leadership, and Growth

Meet the Author: Thomas A. Stewart

Author Bio and Details

Thomas A. Stewart is a bestselling author, an authority on intellectual capital and knowledge management, and an influential thought leader on global management issues and ideas. His books include Intellectual Capital and The Wealth of Knowledge. He is the executive director of the National Center for the Middle Market at the Fisher College of Business at The Ohio State University and has served as chief marketing and knowledge officer for Booz & Company, as well as the editor and managing director of Harvard Business Review.

Books by Thomas A. Stewart

Woo, Wow, and Win

Service Design, Strategy, and the Art of Customer Delight

Book cover image: Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly…  More »